Refund Policy
Last Updated: June 2026
Because our cookies are baked fresh to order, all sales are generally final.
Order Cancellations
Orders may be canceled for a full refund if cancellation is requested before ingredients have been purchased or baking has begun.
Once preparation or baking has started, cancellations may not be eligible for a refund.
Order Issues
Customer satisfaction is important to us. If there is an issue with your order, please contact us within 24 hours of pickup or delivery.
We may offer a replacement, store credit, or refund at our discretion for orders that are incorrect, damaged, or do not meet our quality standards.
Non-Refundable Situations
Refunds will generally not be provided for:
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Change of mind
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Incorrect information provided by the customer
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Failure to pick up an order at the agreed time
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Product preferences related to taste or texture
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Please contact us with any concerns and we will do our best to make things right.